Delivery Information FAQs Ireland

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Tracking Your Order

I missed my delivery, what now?

Don't panic, it happens! Just follow these simple steps:

For An Post:

• Collect your item by bringing your ‘sorry we missed you notice’ (also called a Docket In Box or DIB notice) and personal identification, such as a driver’s licence, to your local Delivery Service Unit.
• Nominate an agent to collect the item on your behalf. You (the addressee) must sign the ‘sorry we missed you’ notice and the agent must have this and their own identification in order to collect the item.
• Arrange redelivery of the item online to the same or an alternative address. Redeliveries can take approximately 3 to 5 working days to be delivered.
• If you believe that your item should have been delivered, but you have not received a DIB, then it is most likely that your item is still in transit.

How many times will An Post try to deliver my parcel?

You can still get your order delivered

An Post will try to deliver to the address at least once, if there is no one available to accept the parcel a “sorry we missed you!” note will be left explaining how to get it. This will explain the options to collect the parcel from one of An Post's locations or you can arrange a redelivery online.

If you're not going to be at home, you can avoid missing a delivery by setting a safe spot up. This can be a safe, dry place out of view or a neighbour. Sign up now at anpost.com/signup to set a safe spot.

How long does it take to deliver my order?

We endeavour to have all of our orders delivered by the next working day provided the order is placed before 2 pm GMT between Monday to Thursday. If your order is placed outside of these days, your order will be dispatched on the next working day and delivered the day following that.  Please allow for longer during peak trading times such as sales, Black Friday and the Christmas period. If you'd like more information you can go to our Delivery Page to find out more about delivery time and cost.

My order has been dispatched but there are no scans on the tracking information.

If your order has not been scanned yet by the courier, don't fret! Sometimes, particularly during busy periods, it can take a few extra days for couriers to make their way through a backlog of products. If it has been over 5 days since your parcel was dispatched by our warehouse team, and there are no scans on your parcel, please contact the courier or reach out to us here, and we'll do our best to resolve the issue.

I entered the wrong delivery address, what can I do?

If your order has not yet been dispatched, please reach out to us and we will update the delivery address on your behalf. Please note if your chosen payment method is PayPal a change of delivery address cannot be made.

Still having trouble?

If you can't find the answer you are looking for, contact us with your issue and a member of our web team will get back to you as soon as possible. Contact us here.