Returns and Refunds


COVID-19 Extended Returns Period

We are now offering 60 day returns on non-sale items & 14 day returns from date of delivery on sale items. 

Returning Your Order To Us:

Returning your order to us is simple. Click here to, and follow the onscreen instructions. You will be provided with a prepaid label which you can use to return the good's to us. Please note that a deduction of €3 will be taken from the value of your refund to cover the cost of the return.

Refunds on Orders That Contain Free Shipping

Free deliveries are given on all orders above the free delivery threshold amount. Any partial returns which make your total spend below the free delivery threshold will incur local delivery costs, therefore this cost be deducted prior to your refund.

Please reach out ot us via email should you have any questions. 

Returns Sent Without Sufficient Information

If you send your parcel with inadequate information, it can be very difficult for us to process your refund. Please ensure that all returns slips are filled out in full with your order ID clearly visible. This will ensure your refund is processed in a timely fashion.

 

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  • Credit

    Credit For Returns Outside 28 Days

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Returns Policy

If, for any reason, you are unhappy with your purchase and would like to return an item to us, we are happy to offer you a refund  up to 28 days after you receive your order from us. After 28 days, you may be entitled to credit applied to your online membership.

If you'd rather, you can return it in store. It is policy that we refund the original card or Paypal account that was used to purchase the item. Proof of purchase is required for all returns.

For items that have been delivered which are faulty, we are happy to refund you the cost of postage.

The item must be in a new, unused and unworn condition and in its original packaging, with all the tags still attached. For full details of our Returns Policy, please see section 7 of our Terms & Conditions.

 

How To Return Your Purchase

Step 1

returns form

Fill out your Returns Form provided. Click here to get a new one.

Step 2

returns print label

Print your returns label from DPD.

Step 3

returns repackaging

Repackage and label your return; be sure to include your filled out Returns Form.

Step 4

returns pickup point

Drop your return to your local Parcel Pick Up Point. Find yours here.

If you’d prefer to use a courier of your own, our returns address is:
Evolve Clothing, Unit 4, Letterkenny Retail Park, Paddy Harte Road, Letterkenny, Co. Donegal, Ireland

We strongly recommend using a traceable postal service to ensure your parcel arrives at the correct address.

Returning Your Online Order In Store

If you'd prefer to drop into our Letterkenny Store to make your return, you can do so. We ask that you bring your fully filled out returns form with you and a copy of your original purchase order.

Please be aware that cash will not be handed out on the day of return, it is policy that online order refunds are made directly to the original card/paypal account used.

Contact Us

If you have any queries about returns, please don’t hesitate to contact us.